Returns & Exchanges

At Black Opal Direct, we want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day return policy for a full refund or exchange on all unworn items.

Return Process

• 1.
  Initiate Your Return

  Contact our support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging, including all certificates, authenticity cards, and the original sales receipt.

• 3.
  Ship with Insurance

  Affix the provided shipping label and send the package via a tracked and insured courier to ensure your high-value items are protected during transit.

• 4.
  Inspection and Refund

  Once our gemologists verify the condition of the return, your refund will be processed to your original payment method within 5-7 business days.