Frequently Asked Questions
Everything you need to know about our exquisite opal jewelry.
Are your opals ethically sourced?
Yes, all our opals are 100% natural and ethically sourced directly from our family-owned mines in Lightning Ridge, Australia, ensuring the highest standards of quality and traceability.
Do you offer international shipping?
We provide secure, insured worldwide shipping via premium couriers. Delivery times vary by region, but most international orders arrive within 5 to 10 business days.
Can I request a custom jewelry design?
Absolutely. We specialize in bespoke jewelry. You can select a loose opal from our collection, and our master jewelers will work with you to create a unique piece set in gold or platinum.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Will I receive a certificate of authenticity?
Every piece of jewelry and loose stone purchased from Black Opal Direct comes with a signed Certificate of Authenticity detailing the opal's origin, type, and characteristics.
How should I care for my opal jewelry?
To maintain your opal's brilliance, clean it gently with warm soapy water and a soft brush. Avoid harsh chemicals, ultrasonic cleaners, and extreme temperature changes.